Legal

Privacy Policy

Version 1.4 · October 2026

Additive Lab (ABN 97 291 597 820) is based in Brisbane, Queensland. This policy explains what personal information we collect through this website, what we do with it, and how you can get it back or have it deleted.

We have deliberately kept this short. If something here isn't clear, email us and we'll answer plainly.

What we collect

Only what you type into the enquiry form:

• Your name
• Your email address
• Your company, if you choose to give it
• Your mobile number, if you choose to give it
• The message you write
• Whether you've indicated you have a model ready to share

We don't ask for anything else, and we don't buy personal information from data brokers or list sellers.

Cookies and advertising

This website uses the Google tag, part of Google Ads, to measure whether our advertising leads to enquiries. When a page loads, the tag sets cookies and sends Google information such as your IP address, the page you visited, your browser and device, and whether you arrived by clicking one of our ads. Google may also use it to show you our ads on other sites.

We see only totals from Google — how many people clicked an ad and how many went on to visit or enquire. Google doesn't give us your name or contact details, and what you type into the enquiry form is not sent to Google.

You can turn off personalised ads at myadcenter.google.com, or block cookies in your browser settings. Google explains how it uses this data at policies.google.com/technologies/partner-sites.

Separately, our page fonts load from Google Fonts, which means Google receives your IP address when the page loads. This happens on a very large share of the web and we get nothing back from it, but you're entitled to know it occurs.

Why we collect it

To answer your enquiry, quote on your work, and stay in contact about a project.

If you give us your mobile number, we'll use it to talk to you about your enquiry or project — a phone call is often faster than three rounds of email. We won't send you marketing text messages.

We may also occasionally send you information about our services, materials or capabilities that we think is relevant to you. Every message like that includes a one-click unsubscribe, and we'll stop immediately if you ask. We don't sell or rent your details to anyone else, ever.

Who else can see it

We don't sell your information. Several service providers necessarily handle it as part of running our business:

• Netlify hosts this website and receives your form submission. Netlify is based in the United States, so your enquiry is stored on servers overseas.
• Microsoft provides our email. Your enquiry arrives in a Microsoft 365 mailbox, which may be stored or processed outside Australia.
• Microsoft OneDrive holds any design files you send us, if you use an upload link we provide.
• Google receives the website usage and advertising data described under Cookies and advertising. Google is based in the United States.
• Email and customer-management platforms we use to keep track of enquiries and send the occasional update. These may store data outside Australia.

We may also disclose information if the law requires it.

Design files and technical information

If you send us CAD files, drawings or technical specifications, we treat them as confidential and commercially sensitive. We use them only to assess and complete your work. We don't share them with third parties and we don't reuse your geometry for other customers. We may photograph parts we make and use those images to show our work, but we never identify you, show your designs or drawings, or describe the specific use of the parts without your written consent. You can ask us to stop at any time, as our terms of trade explain.

If your work needs a formal confidentiality agreement, ask and we'll sign one before you send anything.

How long we keep it

We keep enquiry records for as long as there's a reasonable business reason to — typically so we can pick up a conversation where it left off, and so we know what we've quoted before. If we do work together, we keep project records for seven years, which is what Australian tax law requires.

You can ask us to delete your information at any time and we will, unless we're required to keep it for tax or legal reasons, or we need it for a job still in progress. Design files are deleted on request.

Keeping it secure

Your enquiry travels to us over an encrypted connection, and the accounts holding it are protected with strong passwords and multi-factor authentication. No system is perfect, and we won't pretend otherwise — but we don't hold payment details or identity documents, so there is very little here worth stealing.

Getting your information, or having it deleted

Email admin@additivelab.com.au and ask. We'll tell you what we hold, correct anything wrong, or delete it. We'll respond within 30 days and usually much sooner. We may need to confirm it's really you before we act on the request.

If you're unhappy

Tell us first — email admin@additivelab.com.au and we'll try to sort it out directly. If you're not satisfied with how we handle it, you can raise the matter with the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

If we change how we handle information, we'll update this page, increase the version number and change the date at the top. Material changes affecting existing customers will be emailed.

Contact

Additive Lab
ABN 97 291 597 820
Brisbane, Queensland, Australia
admin@additivelab.com.au